Returns

If you are not satisfied with your purchase, you can return one or more products within 14 working days from the date you received the order.

Here’s how:

  • notify HSL  in writing, via email, fax or registered letter, within 14 days from the date of receipt of the order, using the pdf withdrawal form attached or any other clear statement;
  • pack your product, including all its accessories, in its intact packaging;
  • send it to HSL by courier: the shipping costs for returned goods are entirely at customer’s expense;
  • on receiving the goods these will be duly checked as provided for by our terms of sale; in case the returned goods are accepted, an email will confirm the acceptance of the return and the refund procedure will be approved.

HSL reserves the right to refuse returned goods if they are notified or despatched after the stated terms or if the products are not returned in the same conditions in which you received them.

Download PDF.